At The Fresh Face Company, we are committed to protecting our customers privacy. Any information collected allows us to communicate with our customers about our products, services and promotions.


This policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/ 679 92 ("GDPR") and the Data Protection Act 2018.


If you have any questions, please feel free to drop us an email at


What personal data do we collect about you?


We collect personal data from you when you provide it to us directly during any subscription or purchase stages of the site. We do not collect any personal information about you except when you knowingly provide it. This information may include:


• Information you provide to us when you create an account with us (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile)

• Your interactions with The Fresh Face Company (e.g. if you contact our customer service team, fill in the contact form on our site, interact with us on social media or email)

• Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information)

• Information you provide us when you participate in a survey or enter any competitions or giveaways

• To enable us to monitor and improve our site we may collect information about your visits to our site including traffic data, location data, the resources that you access and other communication data.

• Other information necessary to provide the Site, for example we may access your location if you give us your consent.


Third party services

Some parts of our Services can be linked up with other accounts you have, such as your Facebook, Pinterest, Twitter, Instagram, or Google+ account (Third Party Accounts). If you link to Third Party Accounts from our Services, we may collect some information about your use of the Third Party Account. We will only be able to collect the information if you've authorized the Third Party Service to provide us with that information or if you've made the information public. Additionally, if you mention us through your Third Party Account, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Accounts. We cannot be responsible for the privacy policies and practices of other third party sites (including but not limited to Facebook, YouTube, Twitter), or for advertisers on our site, even if you access them using links from our Site and we recommend that you check the policy of each site you visit.

Other than disclosures documented in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by law in a criminal case, court order or for the purposes of prevention of fraud or other crime).


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 



We may contact you through different modes of communication, whether this be by: phones, email, instant messages, social media, we may keep a record of your contact information and correspondence for later reference (to help improve our service).



Website function and performance - some cookies are essential for the operation of our website. For example, they allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.


Cookies enable us to ensure a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.


We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.


We use third party cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the site, and recall your customisation preferences.




If you decide you don’t want to receive email or other mail from us, you can select the “unsubscribe” provision in our communications to stop receiving any further marketing material from us. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.